Privacy notice

How we use your information

This privacy notice tells you what to expect when personal information is collected as part of IndependantTM. It applies to information collected about:

  • visitors to our website
  • people who use our services, e.g. who subscribe to our services or request information from us.

Visitors to our websites

When someone visits, which is owned and hosted by Yorkshire Ambulance Service (YAS), we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Use of cookies by YAS

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.




Cookie preference


This cookie is used to remember a user’s choice about whether we can use cookies on YAS websites.

Google Analytics





These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google.


People who contact us and use our services

IndependantTM is offered by Yorkshire Ambulance Service and delivered by leading national telecare provider, Wealden and Eastbourne Lifeline Limited (Welbeing).

All personally identifiable data provided by you through the enquiry form accessible on this website is held and processed by Welbeing as the Data Controller for the IndependantTM service. Yorkshire Ambulance Service do not process or have access in any way to personal data provided through this website.

Your personal details will be held and processed by Welbeing to provide you with information in response to your enquiry and to contact you in the manner you have requested, in accordance with the Data Protection Act 1998. Your personal data will never be passed to third parties without your express permission.

If you wish to access the information Welbeing hold about you or ask them to cease to hold it, please contact Wealden and Eastbourne Lifeline Limited at the address noted below.

For more information please take a look at Welbeing’s privacy notice.


All data collected via our website is encrypted and securely stored on servers located within the United Kingdom.

Data retention

Wealden and Eastbourne Lifeline Limited (Welbeing) is registered to process personal information with the Information Commissioner’s register of data controllers. Welbeing will retain the personal information provided by you for as long as is reasonably necessary for the purposes listed in this privacy notice.

Links to other websites

The IndependantTM website includes links to third party websites. This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy notices on the other websites you visit.

Accessing, updating and deleting your information

You are entitled to see a copy of the information that Welbeing have collected from you on this website. If you wish to do this, please contact Welbeing using our online enquiry form [link] or write to Wealden and Eastbourne Lifeline Limited at the address noted below.

You may ask Welbeing to make changes to the information provided by you and/or held about you, to ensure that it is accurate and kept up-to-date. You may also request that Welbeing cease from processing your personal information and that it is deleted from their database or records.

How to contact us

If you want to request further information about our privacy notice please contact us. If you would like more information on the details Welbeing hold about you, you can contact them by post or telephone or by completing our online enquiry form [link].

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated in October 2015.

This privacy notice is based on the Open Government Licence (OGL) v3.0 from the Information Commissioner’s Office, 2015.

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